All Raptivity customers will be entitled to free installation support for up to 3 months from the date of purchase. This means that within the first three months of purchase if customers need any assistance with Raptivity installation, they can simply write to firstname.lastname@example.org. Raptivity support team will make sure that they are up and running in no time, and have everything they need to start creating amazing interactivity!
Note: Installation Support does not include ongoing technical support. Raptivity offers a separate support plan that ensures technical support for any ongoing issues or questions. That plan is outlined below.
This is more than just a technical support plan. It is a value-add bundle that includes:
Customers who purchase the premium value package will be eligible to receive technical support + free upgrades + Evolve interactions and utilities for the entire year. Not just that, it is very reasonably priced with the idea that whoever is interested should be able to take advantage of it:
Training Workshop is one of its kinds, unique training session, tailored to your unique needs and goals, and delivered by industry-recognized and experienced training partners to understand you how to achieve the best from Raptivity. This workshop is a classic ‘learning by doing’ course delivered by the Raptivity expert team.
In the 4-hour workshop the following points are typically covered:
The Training Workshop is aimed at helping users get started with Raptivity and understand its features in great depth. The workshop also provides hands-on experience with extra resources, such as a step-by-step guide and more. All participants will be provided with training materials for future reference.
For customers interested in exploring Raptivity in the context of eLearning in even greater depth, we offer 2- and 4-day comprehensive trainings, fully tailored to their unique needs.
Can’t find the interaction you are looking for? Have an idea for a new Raptivity interaction? With Raptivity Empower service, we will help you develop new Raptivity interactions on demand!
For example, you want to add a game interaction to your Raptivity collection. We can help!
We will help you to complete the new Raptivity interaction brief – either on the phone or by email - so that we can fully understand your vision of the desired outcome and your requirements. Once the requirements and terms of service are mutually agreed upon, we will custom develop the new interaction template for you.Contact us
Occasionally you may find Raptivity interaction that you really like but you wish for a new feature or some functionality that was different, to make your interaction to work the way you want it. With Raptivity Empower service, you can access additional customization services for your existing interactions based on your individual goals and needs.
For example, you would like to increase the number of objects you may include in the particular Raptivity interaction. Or, you may want to include a Hint in your Spin the Wheel interaction. We can help!
We will work with you to put together the custom Raptivity interaction brief – either on the phone or by email - so that we can fully understand your vision of the desired outcome and your requirements. Once the requirements and terms of service are mutually agreed upon, we will customize the existing Raptivity interaction template for you.Contact us